99an Privacy Policy — Your Information Is Completely Safe With Us

1 Introduction & Scope

99an (https://99an.app) is an online gaming platform serving users in Bangladesh. We believe your privacy is a fundamental right — not simply a legal obligation. This Privacy Policy ("Policy") explains how 99an collects, uses, stores, and protects your personal information.

This Policy applies to the 99an website, mobile app, and all related services. By creating an account or using our services, you are considered to have accepted this Privacy Policy.

Our Privacy Policy has been developed in compliance with international data protection standards and applicable laws in Bangladesh. Your trust is our most valuable asset, and we are committed to maintaining it.

2 What Information We Collect

99an collects only the information necessary to deliver our services. We collect two types of data:

Information You Provide Directly:

• Name, date of birth, and gender — collected at the time of account registration.
• Mobile number and email address — for communication and verification.
• Residential address — for KYC verification.
• National ID or passport number — for identity verification.
• Payment details — for processing deposits and withdrawals (full account numbers are not stored).

Automatically Collected Information:

• IP address and device information — for security verification purposes.
• Browser type and operating system — for platform optimization.
• Login time and session data — for account security.
• Gaming activity and transaction history — for service improvement purposes.

3 Purpose of Data Use

99an uses the information it collects for the following purposes:

• Account creation and management: Your information is used for registration, login, password recovery, and account verification.
• Processing financial transactions: Payment information is required to process deposits and withdrawals.
• Service Improvement: To personalize your gaming experience and show you relevant offers.
• Security & Fraud Prevention: To detect and prevent unauthorized access, money laundering, and fraudulent activity.
• Compliance with legal obligations: To comply with government directives or court orders.
• Customer Support: To resolve your complaints or queries quickly and accurately.
• Responsible Gaming: To identify signs of problem gambling and provide timely support.

4 Data Storage & Security Measures

99an employs industry-leading technical and organizational measures to keep your information secure:

• 256-bit SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• Secure Data Centers: Our servers are protected by physical and cybersecurity measures 24/7.
• Restricted Access: Only authorized personnel have access to data on a need-to-know basis.
• Regular Security Audits: Regular system audits are conducted by independent experts.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Automated Suspicious Activity Detection: Unusual logins or transactions are flagged automatically.

Data retention periods are determined in accordance with the guidelines set out in the table above. Once the retention period expires, data is securely deleted or anonymized.

5 Sharing Data with Third Parties

99an shares your information with third parties only under strictly limited circumstances. We never share your data except in the following cases:

• Payment Providers: Necessary transaction details are shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• Identity Verification Services: Limited information shared with authorized verification agencies for the KYC process.
• Legal authorities: Data disclosure is mandatory upon a valid order from the Government of Bangladesh or a court of law.
• Fraud Prevention Agencies: We work with industry-standard security partners to detect fraudulent activity.

All of our third-party partners are contractually bound to uphold 99an's privacy standards. They may not use any information received for purposes beyond those specified.

6 Cookies & Tracking Technologies

The 99an website and app use cookies and similar technologies to enhance your experience. We use three types of cookies:

• Essential cookies: These are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional cookies: Helps remember your language preferences, game settings, and more.
• Analytics Cookies: To understand how the platform is used — without identifying individual users.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.

7 Your Data Rights

As a 99an member, you have the following rights over your own data:

8 Privacy of Minors

99an is a platform exclusively for adults. Registration or use of an account by anyone under the age of 18 is strictly prohibited.

Our KYC verification process is designed to prevent underage access. If an account belonging to a minor is identified, it will be closed immediately and all associated data will be deleted.

9 Privacy Policy Updates

99an may update this Privacy Policy from time to time. Depending on the nature of the change, we will take the following steps:

• Minor Changes: The "Last Updated" date at the top of the page will be revised.
• Significant changes: You will be notified via SMS to your registered mobile number or by email.
• Material Changes: Your explicit consent will be obtained before any changes take effect.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team:

We take every complaint seriously and are committed to ensuring a fair resolution. Thank you for trusting us with your privacy.