99an Terms & Conditions — Please Read Carefully Before Use

1 General Terms & Conditions

99an (https://99an.app) is an online gaming platform offering casino, slots, bingo, and other gaming services to users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and us governing your use of the 99an platform.

By accessing, registering on, or using any service offered by 99an, you automatically agree to these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our platform.

We reserve the right to update these Terms and Conditions at any time. We will endeavour to notify members as early as possible before any changes take effect. Continued use of the platform following an update constitutes acceptance of the revised Terms.

2 Account Registration & Eligibility

The following conditions must be met to open an account and use gaming services on 99an:

• You must be 18 years of age or older. Accounts belonging to minors will be closed immediately, and any deposited funds may be forfeited.
• Each person may operate only one account. If multiple accounts are found, all of them will be closed.
• All information provided at registration — including name, date of birth, address, and mobile number — must be accurate and genuine.
• Opening an account using false or someone else's information is strictly prohibited and subject to penalties.
• 99an may request identity documents or other records at any time for account verification purposes. Failure to provide the required documents within the specified period may result in temporary account suspension.

After registering, you may be asked to verify your email address or mobile number. Withdrawal access may be limited until verification is complete.

3 Deposit & Payment Policy

99an supports a wide range of payment methods, including Bangladesh's popular mobile banking services — Mobile Banking, Nagad, and Rocket. Please keep the following in mind when making a deposit:

• The payment account must be registered in the name of the 99an account holder.
• Payments sent from a third-party account will not be accepted and will be returned.
• The minimum deposit amount may vary depending on the payment method. Limits for each method are displayed on the Cashier page.
• Deposits are usually credited to your account instantly. If there is a delay, please wait 30 minutes and then contact support if the issue persists.
• 99an does not charge any deposit fees, though your payment provider may apply their own charges.

99an processes all financial transactions with the highest level of security. Our payment system is protected by banking-grade SSL encryption. If a suspicious transaction is detected, the account may be temporarily suspended pending verification.

4 Withdrawal Policy & Process

Withdrawing your winnings from 99an is straightforward, but the following conditions apply:

• KYC (Know Your Customer) verification must be completed before making a withdrawal. This may require a copy of your national ID card or passport.
• Withdrawal requests are typically processed within 1–24 hours. During peak periods, processing may take up to 48 hours.
• Withdrawals are made to the same payment method used for the original deposit.
• The applicable wagering requirements must be met before bonus funds can be withdrawn.
• The maximum monthly withdrawal limit depends on your VIP level.

5 Bonus & Promotion Terms

99an regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which are detailed on the relevant offer page. General bonus policies are as follows:

• Each welcome bonus is applicable only once and exclusively for new members.
• A specific wagering requirement (typically 20x to 40x) must be met before bonus funds can be withdrawn.
• Multiple bonuses cannot be used simultaneously unless the offer explicitly states otherwise.
• Certain games may be restricted when playing with bonus funds. A list of eligible games is shown on each bonus offer page.
• Bonus balances that are not used within 30 days will expire.
• 99an reserves the right to cancel any erroneous bonus awarded due to a system error.

If bonus abuse, claiming bonuses from multiple accounts, or attempts to exploit the system are detected, the accounts involved will be permanently closed and all bonuses forfeited.

6 Gaming Rules & Fair Play

All games on 99an adhere to internationally recognized fair play standards. Every game outcome is entirely random and determined by independently verifiable RNG technology.

• It is entirely impossible for any external influence to affect the outcome of a game.
• In the event of a disconnection or technical issue, game results are saved on the server and can be viewed upon reconnecting.
• Any dispute regarding a game outcome must be reported to support within 72 hours.
• In Live Casino games, the dealer's decision is considered final unless a clear technical error can be demonstrated.

7 Prohibited Activities

The following activities are strictly prohibited on the 99an platform:

• Using the platform for money laundering or any illegal activity.
• Abusing bonuses by creating multiple accounts.
• Playing games using bots, scripts, or automated software.
• Harassing other players or staff, or using abusive language.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting to access another user's account or engaging in any hacking activity.
• Attempting to mislead the support team by providing false information.

If any of the above activities are detected, 99an reserves the right to permanently close the account without notice and forfeit all balances. In serious cases, legal action may also be taken.

8 Account Closure & Suspension

99an may temporarily suspend or permanently close an account under the following circumstances:

• If evidence is found of a terms violation or involvement in prohibited activities.
• Failure to provide KYC verification documents within the specified timeframe.
• When a member requests self-exclusion.
• Due to a court order or government directive.

You may close your account at any time. Before doing so, make sure to withdraw any available balance. Once closed, re-registering with the same email address or mobile number may not be possible.

9 Responsible Gaming

99an believes gaming should be a healthy form of entertainment — never a source of addiction or financial hardship. That's why we provide every member with the following tools, completely free of charge:

• Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Session Limit: Set a limit on how many hours you play in a single session.
• Cooldown Period: Take a gaming break for a specified period.
• Self-Exclusion: Temporarily suspend or permanently close your account.
• Reality Check: Periodic reminders at set intervals.

99an is not available to anyone under the age of 18. If children have access to your device, please use parental control software. To learn more about responsible gaming, visit our Responsible Gaming Page See.

10 Privacy & Data Protection

Protecting your personal data is our top priority. By registering with 99an, you agree to our privacy policy. Here is how we use your information:

• Your personal information is used solely for account management, identity verification, and compliance with legal obligations.
• We never sell your personal information to third parties.
• Payment information is secured with bank-grade encryption.
• We are obligated to share information in response to valid requests from legal authorities.

For more details, visit our Privacy Policy Read.

11 Limitation of Liability

99an accepts no liability in the following circumstances:

• If a game is interrupted due to loss of internet connection or a technical failure.
• Losses resulting from third-party software or device issues.
• Account information compromised due to the user's own negligence.
• Service unavailability during unplanned server maintenance.
• Financial losses from gaming — gaming always carries risk and winning is never guaranteed.

12 Terms Updates & Contact

99an reserves the right to amend these Terms and Conditions, in part or in full, at any time. For significant changes, we will make every effort to notify members via their registered email or SMS.

Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

If you have any questions about these Terms, please contact our support team: